Tyvixom Privacy Policy

Last updated: January 2025

Tyvixom ("we", "us") is committed to safeguarding your personal information. This Privacy Policy explains our data practices when you use the Tyvixom platform and website.

1. Data Controller

Tyvixom acts as the data controller for personal data processed through the platform. For enquiries, see Section 12.

2. What We Collect

2.1 Data You Provide

• Registration Data: Name, email, phone number, date of birth, residential address
• Verification Data: Government ID, proof of address, selfie verification (KYC)
• Financial Data: Payment details, transaction history, trading records
• Support Data: Messages, feedback, and survey responses

2.2 Data Collected Automatically

• Technical: IP address, browser, OS, device identifiers, screen size, language
• Behavioural: Pages viewed, features used, session duration, click paths, referral source
• Cookies: See our Cookie Policy

3. Legal Basis (GDPR)

• Contract: Account creation, service delivery, transaction processing
• Legal Obligation: KYC/AML compliance, tax reporting
• Legitimate Interest: Platform improvement, fraud prevention, security
• Consent: Marketing emails, non-essential cookies (withdrawable any time)

4. How We Use Your Data

• Operate and secure your Tyvixom account
• Process trades, deposits, and withdrawals
• Provide support and respond to requests
• Meet legal and regulatory obligations
• Prevent fraud and financial crime
• Analyse and improve the platform
• Send transactional and (with consent) promotional communications

5. Sharing

Tyvixom does not sell personal data. We share only with: regulated broker partners (trade execution), payment processors, service providers under confidentiality agreements, and authorities when legally required.

6. International Transfers

Data may be processed outside your country. We use Standard Contractual Clauses and other approved mechanisms to ensure adequate protection.

7. Retention

Data is retained as long as needed for services and legal compliance (typically 5-7 years for financial records), then securely deleted or anonymised.

8. Security

AES-256 encryption, TLS 1.3, multi-factor authentication, role-based access, regular penetration testing, 24/7 monitoring, and incident response protocols.

9. Your Rights

Access, rectification, erasure, restriction, portability, objection, consent withdrawal, and complaint to your local data authority. Contact us per Section 12. Response within 30 days.

10. Children

Tyvixom is not intended for anyone under 18. We do not knowingly collect minors' data.

11. Changes

Material updates will be communicated via email or platform notification.

12. Contact

Tyvixom — Data Protection
Email: [email protected]